Privacy Policy
worry-free protection plans
You’ve selected the perfect furniture for your home, where natural beauty, quality construction and incredible comfort are built in. Don’t let an accident ruin that investment. With our Worry-Free Complete and Worry-Free Outdoor Protection Plans you will receive in-home service for covered accidents when applicable. If our experts cannot repair the covered item(s), we may replace the item(s) with no additional expense to you. A full replacement of your piece fulfills the protection plan agreement.
Please Note: Our Worry-Free Protection Plans provide incidental and accidental damage coverage not provided by warranty. The Worry-Free Protection Plans also provide coverage for protection against mechanical and structural breakdowns and/or failure to the covered product. See our Limited Warranty for more information.
worry-free complete protection plan coverage
Accidental damage of fabric and leather upholstery as well as solid-surface furniture that occurs during normal residential use:
- Breakage of frames, panels or springs
- Breakage of sleeper, recliner, or lofting mechanisms
- Failure of integral electrical components
- Lifting of or incident-specific chipping of veneers that exposes the substrate
- Warping
- Loss of silvering on mirrors
- Seam separation caused by a specific incident
- Pet damage – single incident only
- Fading from the sun
- Stains, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl
- Punctures, rips or burns
- Liquid marks or rings
- Household heat marks
- Gouges, dents, scratches or chips that penetrate the finish, exposing the substrate
- Damage caused by nail polish remover
- Checking, cracking, bubbling or peeling of finish caused by a specific incident
- Glass or mirror chipping, breakage or scratches
worry-free outdoor advantage plan coverage
Mechanical and structural breakdowns to fabric or vinyl upholstered areas, wicker, plastic/ resin and other solid surface furniture as a result of:
- Breakage of frames, panels and springs
- Breakage of seating suspension straps
- Failure of lighting integrated into umbrellas by the manufacturer
- Breakage of swivel, reclining, rocking, tilting or height adjustment mechanisms
- Breakage of umbrella ribs and operational failure of the arc umbrella mechanisms
- All stain types, including dye bleed and dye transfer onto or into upholstery fabric or vinyl
- Liquid marks or rings
- Glass or mirror chipping, breakage or scratches
- Punctures, rips or burns
- Pet damage - single incident only
To purchase a Worry-Free Protection Plan and for more information, visit an Arhaus store or call our online Design Consultants at 1.866.427.4287, option 2. Please Note: The worry free protection plan must be purchased prior to the scheduling of delivery and cannot be purchased once the order has been scheduled to leave our warehouse.
frequently asked questions
What furniture is covered under the Worry-Free Complete Plan?
Worry-Free Complete includes coverage for fabric and leather upholstery, dining, bedroom, desk, wall and occasional collections. The Protection Plan document governs all coverage, terms and conditions for any covered items.
Please Note: Our Worry-Free Complete Plan does not cover relics, revivals and other one-of-a-kind items. Live edge furniture, mattresses, box springs, rugs, accessories, accessory mirrors, lighting, jewels, soft goods, draperies, tabletop items, artwork, fresh décor, floor samples and wallpaper.
Why do I need Worry-Free Complete for my Furniture?
When a covered accident happens, Worry-Free Complete Protection Plan offers the assistance you need – delivered by furniture experts with an unparalleled reputation for excellent customer service.
How long does Worry-Free Protection provide coverage?
Coverage extends for five (5) full years from the date we deliver your new furniture. Any new product order(s) requires its own protection plan. A full replacement of your piece fulfills the Protection Plan’s agreement.
Is the Arhaus Furniture warranty still in effect for furniture covered by the Worry-Free Protection Plan?
Yes, your Arhaus manufacturer’s warranty covers manufacturer’s defects. If there is overlapping coverage between the manufacturer’s warranty coverage and your Worry-Free coverage, the Worry-Free coverage will take effect upon the expiration of the manufacturer’s warranty.
How do I file a claim?
We pride ourselves on offering live customer service representatives to assist you via the toll-free number on your protection plan document. Contact us by phone, online or by sending an email within 30 days of noticing the accident. 1.800.404.9361, help@esbeeli.com
What can I expect if I file a claim?
To expedite the process you will be asked to fill out a Service Request Form to the best of your ability. This will clarify which piece of furniture was damaged, the extent of damage to your piece, when and where the accident occurred. You can also submit photos. This packet will be reviewed to determine if an in-home service can repair the damage. Please read your protection plan document for complete coverage details.
How much does the protection plan cost?
The cost of our Worry-Free Protection Plan is based on the total price of qualified products before tax and is designed to be reasonably priced compared to the costs of hiring an independent furniture repair technician or purchasing new furniture. Contact an online Design Consultant for pricing and additional information 1.866.427.4287
What happens if a damaged item is discontinued (not available)?
Full collection replacement may be offered or cash settlement. Same product category only.
